Shipping and Payment Policy
After we received your order, there will be a payment verification of at least 3 to 5 business days. Upon confirmation, order processing and packaging will take 3 business days. Once your order is shipped, we will notify you via e-mail with the assigned tracking number, and the tracking link to use to keep track of the package.
For orders with multiple items, we will ship the items individually. This is to prevent losing the items all at once should your local postal carrier run into some issue delivering your package.
The average delivery period is 14 to 28 business days depending on your location, shipping conditions, and other exceptional circumstances outside the control of our shipping partner.
Oils packs are shipped separately as there are strict customs restrictions when shipping liquids. It may also arrive a week or two ahead or after the diffuser's delivery.
It is the buyer's responsibility to check if the shipping details provided is correct upon check out and after receiving the order confirmation email. Buyers should inform us within 24 hours if any changes need to be made. No further changes can be made once order details have been encoded into our system.
All our prices are in US Dollars. We only charge for the cost of the item plus shipping (if any). Additional bank fees may be charged to your account if you are using a non-US Dollar account to make payments. We do not have any control over these charges and cannot determine the amount that will be charged (if any) as these go directly to your bank. Kindly check with your bank for more information.